Measuring & Fitting Service

Some frequently asked questions about our Measuring and Fitting Service

Will you dispose of my old carpet?

If you would like to remove the task of uplifting and disposing of your old flooring, ensure you make an enquiry with your flooring expert about our Uplift and Disposal service. We do charge a fee for this service.

Will my flooring need to be prepared?

If you have not opted for the Uplift and Disposal service, then you will need to ensure that all of your old flooring has been removed prior to the fitter arriving. Ensure that as far as possible the room is clear of furniture etc. We do charge a fee to do this for you. Dependant on the condition of the sub flooring you may need for it to be levelled out.

What time is my fitting?

Once your order has arrived at our warehouse, we will be in touch to organise a day of fitting suitable for you. If you placed an order instore, you may be able to select a fitting day on the day of purchase. The fitter will generally call you when they’re on their way to your home. Should you be concerned, please contact Dixon and Franks on the morning of the fitting to receive an approximate time of arrival.

What should I do if my fitter has not arrived?

In the unfortunate event that your arranged fitters are unable to attend your scheduled fitting appointment, we endeavour to inform you at the earliest opportunity. Each fitter has time scheduled for individual appointments, however, the length of time spent at each appointment cannot be guaranteed. There are occasions whereby the fitter can be delayed several times and hence may not make your appointment. In this instance we do apologise for any inconvenience caused and will look to arrange an alternative appointment at your convenience.

What should I do if I believe the fitter has damaged my property?

We regret to learn that you believe that the fitter has caused damage at your property. Please be assured that your arranged fitters are covered by public liability insurance. Contact Dixon and Franks who will provide email details where to send photos of the offending damage.